Collections Correspondent

Job Functions:

  • Contact customers in a professional and ethical manner via telephone, email, U.S. Mail
  • Respond to inquires from customers and Penton staff
  • Review and mail customer statements
  • Review monthly, customers whose total balance exceeds $20,000
  • Review monthly, any account over 30 days past due
  • Maintain records of all customer contacts
  • Arrange and prepare necessary journal entries
  • Notify publishers and their staff regarding any change in their customers status
  • Notify management when an account should be placed with a third party for collection
  • Assist with special projects as needed and requested my management
 Education:
  • High School Graduate or Equivalent

Experience/Qualifications:

  • Customer Service Experience
  • Computer proficient in word, excel and lotus notes
  • Detail oriented
  • Excellent communications skills and the ability to both work independently and as an integral part of team

Location: Cleveland, OH
Category: Accounting/ Finance